1Will weather affect my service?
No. Our equipment is not plagued with rain fade issues like satellite provider equipment is.
2When I call in, who will I get on the phone?
You'll most likely get one of the owners on the phone. And, if you are having technical issues, Casey, the Network Administrator/Owner will be helping you identify the problem. We don't believe in passing blame at your router like other companies do ... If there is a problem somewhere ... we want to know about it.
3What kind of internet is this?
This is called "Fixed Wireless" Air Link is a Wireless Internet Service Provider (WISP).
4A competing satellite provider is offering 12-20Mbps download speed. How is the Air Link 1.5Mbps plan better than the satellite companies 12Mbps plan?
There are a few BIG differences ...
1) Satellite companies will always be plagued by SLOW response times from the internet. (This is called latency) Even with a 12meg download speed you are still going to have to sit and wait on that lag. Typical satellite response is 800-1200milliseconds. Air Link response times are typically less that 50milliseconds.
2) Satellite providers cap their usage. Air Link does not.
1) Satellite companies will always be plagued by SLOW response times from the internet. (This is called latency) Even with a 12meg download speed you are still going to have to sit and wait on that lag. Typical satellite response is 800-1200milliseconds. Air Link response times are typically less that 50milliseconds.
2) Satellite providers cap their usage. Air Link does not.
5I have a problem with my computer. I think it's a virus or something is wrong with it. Will you fix it?
Please give us a call. We have teamed up with a few qualified repair-men who will be glad to help you out.